| Customer | Channel | Status | Owner | Target | Now |
|---|---|---|---|---|---|
| Dana WhitfieldDana Whitfield | Needs reply | You | First reply in 40 min | Priya is viewing | |
| Ana Souza | Chat | Needs reply, handed off | You | Chat reply in 5 min | Nobody |
| Pat Nguyen | Needs reply | You | Next reply overdue | Nobody | |
| Helen Frost | Needs reply | You | Window closed | Nobody |
4 conversations, newest customer message first