| Customer | Channel | Status | Owner | Waiting |
|---|---|---|---|---|
| Greta Lind | Needs reply | Dev Mehta, away | 2 days | |
| Omar Haddad | Chat | Needs reply | Dev Mehta, away | 1 day |
Lucy Tran | Waiting on the customer | Priya Raman | 1 day | |
Bo Chen | Waiting on the customer | Tess Okafor | 6 hours | |
Ines Alves | Needs reply | Tess Okafor | 3 hours | |
Ravi Menon | Chat | Needs reply | Priya Raman | 20 minutes |
6 conversations waiting, oldest 2 days