- Week
- 19 Oct 2026 – 25 Oct 2026
- Compare
- Previous period
Conversations
212 · Prior 188
First reply, in open hours
38 min · Prior 52 min
Resolved, in open hours
4 h 10 min · Prior 5 h 30 min
Handed off by the assistant
18% · Prior 22%
118 · Prior 104
Chat
54 · Prior 41
26 · Prior 27
Phone
14 · Prior 16
Busiest hour, Monday 10:00 to 11:00
19 · Prior 15
| Person | Conversations | First reply | Resolved |
|---|---|---|---|
Priya Raman | 61 | 31 min | 3 h 40 min |
Dev Mehta | 88 | 36 min | 4 h 05 min |
Tess Okafor | 63 | 47 min | 4 h 50 min |
Every table exports as CSV exactly as shown