Check the file before it comes in
- File
- zendesk-export.json
- Columns matched
- Contacts, organisations, tags, saved replies, conversations with messages
- New custom fields offered
- Plan tier, Loyalty number
| Rows | Result | Reason |
|---|---|---|
2,169 | Accepted | Ready to come in |
312 | Refused | Dates in a format the template does not read |
14 | Accepted, flagged | Possible duplicate customers, kept apart for you to check |
Import 2,183 rows
Recent conversations come in first and the inbox works while older ones arrive. Imported conversations are done unless the customer wrote last in the past 7 days. No rule runs and nothing is sent.
Queued when you confirm.
Undo the import as one until you act on any of its records.
- Taken
- 2,183 rows
- Refused
- 312 rows
- Refused rows
- Download them with their reasons after the import